It's been some time since we selected Pendo as our product analytics tool and we're still very pleased with our choice. Pendo brings a range of benefits to both our product team and to our clients.
For new customers, Pendo is automatically enabled, although you can choose to opt out. Longer-term users of Atlas were given the option to opt in.
Have you enabled Pendo yet? Here are some key reasons why the use of Pendo in your Atlas solution can be advantageous.
User Experience Optimization:
Pendo allows ClearPeople to analyse user behavior, helping us to optimize the user interface and enhance the overall user experience.
User On boarding Improvement:
Pendo's analytics can help you identify areas where users might face challenges during on boarding. By analysing the behavior of new users, you can identify whether features are well signposted and easy to engage with and thus take actions to improve adoption.
Feature Adoption Insights:
Pendo enables you to track feature adoption, helping you to understand which features are most utilized by your employees and which ones may need further attention or improvement. Well-liked features in one department may be valuable in others after a little education.
Employee Engagement:
By understanding how employees engage with Atlas, our CSAs can advise on how you can tailor content and features to enhance overall engagement, collaboration, and productivity.
Data-Driven Decision Making:
Pendo's analytics empower you and us to make data-driven decisions regarding feature enhancements, content updates, and overall intranet strategy, leading to a more effective and efficient platform for you.
Training and Support Optimization:
Identify areas where employees may require additional training or support within the intranet, allowing you and us to optimize training resources and supporting materials.
Productivity Tracking:
Pendo can help track user activity related to productivity tools within Atlas, providing insights into how employees utilize these tools and identifying opportunities for efficiency gains.
Security and Compliance:
Pendo, implemented correctly, should comply with relevant data protection regulations, ensuring that employee data within Atlas is handled securely and in compliance with privacy laws.
Continuous Improvement:
Pendo's analytics enable us to iterate on the platform continuously, addressing pain points, improving workflows, and adapting to the evolving needs of your company.
Competitive Advantage:
Utilizing Pendo for analytics demonstrates a commitment to understanding and meeting the needs of users, potentially providing your company with a competitive advantage in terms of technology and user satisfaction.
As you can see there are lots of benefits for you in using Pendo.
If you don't have Pendo installed yet and you are interested in exploring its capabilities then please reach out to your CSA or raise a ticket with support@clearpeople.zendesk.com
If you have data privacy concerns then we can explain how Pendo can be configured to comply with the strictest of rules.
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