On this page you can find a summary of the Known Issues for Atlas. This page was last updated on the 18th April 2023.
In this article:
Device and Browser support
From version 1.6 onwards Atlas no longer supports using Internet Explorer, and we recommend all users to upgrade to Microsoft Edge, Edge Chromium or the latest version of Google Chrome or Mozilla Firefox. For more information on Atlas Device and Browsers requirements please check the following Knowledge Base article: Atlas Device and Browser requirements
Known Issues List
This list describes the Known Issues reported from our application. The aim of this list is to provide awareness of these issues to our user community, provide workarounds where we can and to advise on when fixes might be available
| Reference | Description | Manifest | Workaround | Fix ETA | Version Affected |
| ADO53925 | All terms in the personalisation pane with the same label get selected / deselected at the same time | In a Homepage clicking on "My Preferences". If there 2 identical labels at different levels then both are picked | Naming the labels uniquely | Sharepoint profile issue, Microsoft | ALL |
| ADO55803 | Atlas web parts (SPFx) assets not stored in CDN | This is a developers issue. Ordinarily, users will only see this if they run (Page Diagnostics) for Sharepoint | NONE | Microsoft | 2.x, 3.x |
| ADO57408 | As Internal or External user the Footer, the Launchpad, ConneX, mandatory reads and web parts using Microsoft Graph are not displaying correctly when third-party cookies are blocked in browser settings. |
This issue Manifests in a number of ways, including: 4. ConneX and Mandatory Reads (among any other web parts relaying on Microsoft Graph membership API) shows error: "Unable to load..." |
1. Update browser settings to allow third-party cookies 3. Ensure the Atlas Apps are not part of your Azure Conditional Access policy |
Microsoft | 3.0, 3.1 |
| ADO57462 | In Focus - Issue displaying banner images on events. |
Within a document library, if there is a folder that includes a white space in the name, and there is a image uploaded to it. Then, using Add-it, create an event and select the uploaded image as the banner of the page. Finding the event in any In Focus webpart, the image will not be displayed. Same happens if the image of the event has been selected from the Stock Images library. |
To rename the folder without a space when happening with an uploaded image. Wait for Microsoft fix if happening with Stock Images library. |
Microsoft | 2.x, 3.x |
| ADO57530 | Radio Buttons are not displayed centrally in the In focus filters e.g. in the Document format dropdowns | On In-Focus fiters, when clicking the "Document Format", a list of document format options is presented with radio buttons. When the required radio button is selected, the filling of the radio button is off-centre | none | Microsoft | 2.x, 3.x |
| ADO57992 | Broken search box showing to External Users in Communication sites | When accessing any communications site collection as an External user, a "Search in SharePoint" search box is displayed to the right hand side of the site header. This should not be displayed. Furthermore its default behaviour is redundant since any search lands here. | NONE | Microsoft | 2.x, 3.x |
| ADO58122 | Add it: Navigating to add it from a newly published page appears to break the add it webpart layout | When viewing a page with a vertical section, there is a class name added to the page header `.withVerticalSection `. This class name makes the page titles wide. When you navigate to a page without a vertical section (eg. add-it), the class name is still present in the page header. This causes the page title to remain wide when it should not be. When you refresh the page, the class name is no longer present. |
Refresh the page | Microsoft | 2.x, 3.x |
| ADO58128 | Delete button on a webpart does not get focus, if the webpart menu overlaps with the webpart below | When editing webparts, there is a side [Edit] menu to the left of the webpart. The bottom icon of this menu is normally the "delete" icon. If the webpart happens to be thin the [Edit] menu can be taller than the webpart and extend onto the webpart below, normally meaning the "delete" icon overlaps on the webpart below. In this scenario, when you hover over the "delete" icon, the system thinks you are trying to access the webpart behind the "delete" icon and the "delete" button cannot be pressed. | Users can still delete the webpart using the keyboard delete button | Microsoft | 2.x, 3.x |
| ADO58153 | Add it: Page templates are not available when the library settings are "only users who can approve items" | As per the description when using Add-it page templates are not available if the library setting are set to "only users who can approve items" | None | 3.x | |
| ADO58437 | In teams, when loading in a SharePoint or Website tab from another tenant (or from the current tenant while a guest user), all Microsoft Graph API calls are failing causing all web parts in Atlas that rely in this framework to not load. |
Users affected by this issue will notice that in Teams with a website tab browsing content as a "Guest", the site fails to load Launchpad, Mandatory Reads and Useful Links plus the header disappears if the [Atlas] button is clicked. (This scenario is not common. This affects Users involved in at least two tenants, trying to access content from a tenant that is different than their own (so being a guest to the content rendered within the tab)) |
Only known method to avoid this issue is to access Teams from the web instead of the Desktop client. | Microsoft | Fixed from 3.1 |
| ADO58866 | Suggested limit from MSFT regarding the maximum number of Yammer communities a person can belong to is communicated as 800. | The Yammer website and/or the Yammer admin site will not load. | to reduce the number of Yammer communities the user is a member of | Microsoft | ALL |
| ADO59209 | Using an iPhone mobile and accessing the Feedback message field, users might get "stuck" in the field | A feature of OS/2 is that when fields are accessed to enter data, they expand to fill the device screen. In this scenario users are then stuck in the field with no access to a cancel button, "x" and become stuck in the field. | iPhone users can "pinch out" to reduce the zoomed field and can then see options to cancel the entry. This requires an article update! | None | |
| ADO59346 | Rich Text FAQ's pulled from workspaces with different theme displays text in the wrong colour | Users will find that the colour formatting of FAQ text and background is not adjusting to settings on pages where it is displayed | This is intended by design and can be considered a training issue. If the format of the text is cleared, it will inherit the correct formatting automatically. | None | 3.x |
| ADO59356 | Control of the "Get Started" pop up in newly created workspaces | Users observe that when a workspace is created, editors are prompted with an auto pop-up menu, presenting options such as "Upload a file", "Next Steps" or "Getting Started" This is a design feature from Microsoft and cannot currently be removed or controlled |
NONE | Microsoft | 2.x, 3.x |
| ADO59870 | The Atlas menu bar is not displayed in a mobile device when using the SP App | Users will notice that the Atlas navigation menu at the bottom of the screen is not visible/available when viewing news pages for example. The menu IS visible on sites or workspaces. | There is no official workaround. Some have reported overcoming this issue by accessing ATLAS through VIVA connect/Teams. You can read how to implement this using this article - https://clearpeople.zendesk.com/hc/en-gb/articles/4582372984348 | Microsoft | 3.2+ |
| ADO59922 | When clicking in the Page Details, the image in the Image webpart does not re-size correctly | When users open the page details blade, any image in an image webpart, does not resize or adjust position correctly and looks to overlap other webparts. | None | MSFT | ANY |
| CPZD1454 | HTTP 404 error on a site after changing the name of the homepage from the Page Details panel | There is a bug in SharePoint causing the homepage reference not to be updated when updating the name of the homepage. Despite it obviously being a bug Microsoft claim it is by design and have refused to fix it when raised to them. | Instead of updating the homepage name via Page Details, you should go to Site Contents, open the Site Pages library, rename the homepage, then reassign it as the homepage using the right-click menu. |
No ne |
ALL |
| ADO60028 | Secondary Nav Language Issue | the secondary navigation options in a couple of workspaces are appearing in multiple languages. Users may notice that the left hand menu appears in multiple languages. |
None | 4 | 3.x |
| ADO60933 | FAQ: The "share" button when opening "manage access" overlaps the "Links giving access" when opening the page | Users will notice that "Share" buttons overlaps and appears on top of "Links giving access" option. This issue seems to only happen for the Dutch language |
None | Microsoft | 3.x |
| ADO60936 | ConneX filters may show duplicate terms with the same label | Metadata filters in ConneX may show duplicate terms with the same label after those terms are merged in the Term Store | Follow the linked article to fix the affected workspaces: How to fix merged tags showing duplicate filters – Atlas by ClearPeople (zendesk.com) | None | ALL |
| ADO61038 | "Edit sort order" panels, are not disabling the save button in a new row | This issue manifests when users are quick to try and save a sort order before, the sort order has finished validating in the background file. | The issue is caused because the Save button is visible to users when it should not be. i.e. when the sort order is still validating to file. Until this is fixed, users should allow for the sort order to be validated (which takes a second or 2) before clicking the Save button |
Microsoft | 3.x |
|
ADO61129
|
In Focus Filters not always displaying in Edit Mode | On a page that contains InFocus filters, when that page is edited, the InFocus filters are NOT displayed. An error is visible in the console view. (This issue occurs in an OOTB pnp search results webpart on an empty SP site) |
NONE | Microsoft | 3.x |
| ADO61172 | Webpart names are not always translated. | In some instances, the names of webparts are not fully translated. The issue has only been observed for the Chinese language set. |
NONE | Microsoft |
4.x |
| ADO61178 | Content Not displaying in In Focus webparts when the language of the browser is set to e,g, Chinese | We have found this impacts the Chinese Language though other languages may be affected. SP is removing Chinese results when they are returned from a query with taxonomy filters applied and where the browser language is not set to Chinese. This has been replicated in OOTB SP | To use a query without Taxonomy filter parameters or to update browser language to Chinese | Microsoft | ALL |
| ADO61195 | Viva Connections shows the wrong colour theme for dark background sections when coming back from other Teams applications | In Teams Desktop or web, click on ConneX or Add It, then click back to Viva Connections (while having some sections with a coloured background in the home page) | NONE | Microsoft | 3.x |
| ADO61222 | Unable to upload a file from notebook using Quick Add It | One Note Files cannot be uploaded with Quick Add-It The OneNote files are a "special case" which do not behave like regular files. These file types are currently excluded from the Quick Add-it fesature, though they will still be visible from the onedrive file picker |
NONE | Microsoft | 4.0 |
| ADO61254 | InFocus "Web part title" label is not fully translated | In a scenario where the Web browser has the language changed, for example to Chinese, the "Web part title" in the Edit panel is not fully translated | NONE | None |
4.0 |
| MSFT30827401/ CPZD2524 |
When trying to save to any SharePoint library (Atlas or not) from Office desktop applications, the metadata panel will be blank instead of showing the default metadata set for the library. | The issue occurs when one or more Managed Metadata columns does not have a default value in the library. If there are no Managed Metadata columns or they ALL have default values, the issue will not occur. Therefore it will occur for many libraries in Atlas workspaces due to their configuration. | When this issue occurs, click the link in the yellow banner across the top of your document to open the Info panel (or access it from File > Info). The metadata will be correctly loaded. | None, Investigation Concluded | ALL |
| ADO61556 | In Focus Webpart V3: Props are not being updated when using the "Manage fields" form | When the "Manage Fields" form is used to manage properties for InFocus webparts, the interface is not retaining the changes made on the screen. This is expected to be a rare occurrence. | If this issue occurs on the "Manage Fields form users should click cancel and reload the page | Microsoft | 4.1 |
| ADO62210/ADO62211 | Pinned Terms in the TermStore cause unexpected behaviour in Connex and Add It | In a scenario where there are Pinned Terms in the TermStore, the Term Selector in Connex or in Add It does not work correctly. Also, provisioning a NEW workspace using a pinned term will cause the provisioning to fail with an error | Try not to use pinned terms | Microsoft | 4.x |
| ADO62431 | New add-it: Button takes you to the old version of add-it | Not a common scenario but if you are on an Old Add It Page, when using NEW Add It, the Add It button takes you to the Old Add It page (with the property set to true) | NONE | Microsoft |
4.x |
| ADO62824 | ConneX Studio: Expiration of Guest is not being carried over to a new Workspace | The Expiration status of guests is not stored correctly in the .api and is is ignored by Connex Studio templates. | NONE | Microsoft |
3.2+ |
| ADO62921 | HoverPoint modal window with external domain not possible (where not allowed by the external domain) | If an external domain restricts the use of embedding their content in iframes of other domains, you may observe an error message, "This external domain has not been authorised in this workspace... " | In ths scenario users are advised to use a direct link url rather than an embed option | None | 4.2 |
| ADO62932 | Useful links are failing when you go back (after a few hours) to the tab in which you have opened Atlas | Open tabs that are not being used are held in a "Sleep" status. If a sleeping tab is for a page containing Useful Links, the Useful Links fail, when a user reactivates the sleeping tab (by opening it) | To close the tab and reopen Clear the Atlas Cache |
Microsoft |
4.x |
| ADO62963 | Teams: Accessing the Atlas Config item from the Left Hand Menu does not display the Mega Menu | Teams: If you navigate using the left hand menu in Atlas Configuration e.g from All Workspaces to Atlas Assets the Mega Menu us no longer displaying | none | msft | 4.0+ |
| ADO62965 | Navigation using the left hand menu items in Atlas from within Teams sometimes opens a browser outside of Teams | Sometimes, when browsing Atlas using the Left Hand menu from teams, if a link is clicked, a new tab is opened in a web browser | NONE | Microsoft |
4.x |
| ADO63009 | Add it: Displaying an error 'file not found' or "does not exist" | In Add-It, when adding a file from "Recent", and error is displayed confirming 'file not found' or "does not exist" This issue is caused by he Micrsoft Componen File Picker |
To select the file from source rather than the "Recent" category | MSFT | 4.0+ |
| ADO63012 | Votes not reflecting on home page of ideation workspace | The Ideation Workspace is not updating to reflect the votes cast from the Ideas pages. This is an indexing issue. | One workaround is to republish the Idea pages. The votes cat on the Idea pages are correct | MSFT | 4.1+ |
| ADO63465 | Search issue with Chinese language Browser using Taxonomy filters | In a scenario where users are searching on taxonomy/keywords in a multi-language workspace, searchingin chinese yields no results, searching in english returns only english results. | This can be addressed by changing the tokenization setting to Neutral. This is an advanced setting. Do Contact us if you believe you are experiencing this issue | MSFT | 4.0+ |
Comments
0 comments
Article is closed for comments.