On this page you can find a summary of the Known Issues for Atlas. This page was last updated on the 23rd October 2024.
In this article:
Device and Browser support
From version 1.6 onwards Atlas no longer supports using Internet Explorer, and we recommend all users to upgrade to Microsoft Edge, Edge Chromium or the latest version of Google Chrome or Mozilla Firefox. For more information on Atlas Device and Browsers requirements please check the following Knowledge Base article: Atlas Device and Browser requirements
Known Issues List
This list describes the Known Issues reported from our application. The aim of this list is to provide awareness of these issues to our user community, provide workarounds where we can and to advise on when fixes might be available
| Reference | Description | Manifest | Workaround | Fix ETA | Version Affected |
| ADO55803 | Atlas web parts (SPFx) assets not stored in CDN | This is a developers issue. Ordinarily, users will only see this if they run (Page Diagnostics) for SharePoint | NONE | Microsoft | 2.x, 3.x |
| ADO57408 | As Internal or External user the Footer, the Launchpad, ConneX, mandatory reads and web parts using Microsoft Graph are not displaying correctly when third-party cookies are blocked in browser settings. |
This issue Manifests in a number of ways, including: 4. ConneX and Mandatory Reads (among any other web parts relaying on Microsoft Graph membership API) shows error: "Unable to load..." |
1. Update browser settings to allow third-party cookies 3. Ensure the Atlas Apps are not part of your Azure Conditional Access policy |
Microsoft | 3.0, 3.1 |
| ADO58153 | Add it: Page templates are not available when the library settings are "only users who can approve items" | As per the description when using Add-it page templates are not available if the library setting are set to "only users who can approve items" | None | ALL | |
| ADO58437 | In teams, when loading in a SharePoint or Website tab from another tenant (or from the current tenant while a guest user), all Microsoft Graph API calls are failing causing all web parts in Atlas that rely in this framework to not load. |
Users affected by this issue will notice that in Teams with a website tab browsing content as a "Guest", the site fails to load Launchpad, Mandatory Reads and Useful Links plus the header disappears if the [Atlas] button is clicked. (This scenario is not common. This affects Users involved in at least two tenants, trying to access content from a tenant that is different than their own (so being a guest to the content rendered within the tab)) |
Only known method to avoid this issue is to access Teams from the web instead of the Desktop client. | Microsoft | Fixed from 3.1 |
| ADO58866 | Suggested limit from MSFT regarding the maximum number of Yammer communities a person can belong to is communicated as 800. | The Yammer website and/or the Yammer admin site will not load. | to reduce the number of Yammer communities the user is a member of | Microsoft | ALL |
| ADO59346 | Rich Text FAQ's pulled from workspaces with different theme displays text in the wrong colour | Users will find that the colour formatting of FAQ text and background is not adjusting to settings on pages where it is displayed | This is intended by design and can be considered a training issue. If the format of the text is cleared, it will inherit the correct formatting automatically. | None |
ALL |
| ADO59356 | Control of the "Get Started" pop up in newly created workspaces | Users observe that when a workspace is created, editors are prompted with an auto pop-up menu, presenting options such as "Upload a file", "Next Steps" or "Getting Started" This is a design feature from Microsoft and cannot currently be removed or controlled |
NONE | Microsoft |
ALL |
| ADO59870 | The Atlas menu bar is not displayed in a mobile device when using the SP App | Users will notice that the Atlas navigation menu at the bottom of the screen is not visible/available when viewing news pages for example. The menu IS visible on sites or workspaces. | There is no official workaround. Some have reported overcoming this issue by accessing ATLAS through VIVA connect/Teams. You can read how to implement this using this article - https://clearpeople.zendesk.com/hc/en-gb/articles/4582372984348 | Microsoft |
ALL |
| CPZD1454 | HTTP 404 error on a site after changing the name of the homepage from the Page Details panel | There is a bug in SharePoint causing the homepage reference not to be updated when updating the name of the homepage. Despite it obviously being a bug Microsoft claim it is by design and have refused to fix it when raised to them. | Instead of updating the homepage name via Page Details, you should go to Site Contents, open the Site Pages library, rename the homepage, then reassign it as the homepage using the right-click menu. |
No ne |
ALL |
| ADO60028 | Secondary Nav Language Issue | the secondary navigation options in a couple of workspaces are appearing in multiple languages. Users may notice that the left hand menu appears in multiple languages. |
None | 4 | 3.x |
| ADO60936 | ConneX filters may show duplicate terms with the same label | Metadata filters in ConneX may show duplicate terms with the same label after those terms are merged in the Term Store | Follow the linked article to fix the affected workspaces: How to fix merged tags showing duplicate filters – Atlas by ClearPeople (zendesk.com) | None | ALL |
| ADO61038 | "Edit sort order" panels, are not disabling the save button in a new row | This issue manifests when users are quick to try and save a sort order before, the sort order has finished validating in the background file. | The issue is caused because the Save button is visible to users when it should not be. i.e. when the sort order is still validating to file. Until this is fixed, users should allow for the sort order to be validated (which takes a second or 2) before clicking the Save button |
Microsoft | ALL |
|
ADO61129
|
In Focus Filters not always displaying in Edit Mode | On a page that contains InFocus filters, when that page is edited, the InFocus filters are NOT displayed. An error is visible in the console view. (This issue occurs in an OOTB pnp search results webpart on an empty SP site) |
NONE | Microsoft | 3.x |
| ADO61172 | Webpart names are not always translated. | In some instances, the names of webparts are not fully translated. The issue has only been observed for the Chinese language set. |
NONE | Microsoft |
ALL |
| ADO61178 | Content Not displaying in In Focus webparts when the language of the browser is set to e.g. Chinese | We have found this impacts the Chinese Language though other languages may be affected. SP is removing Chinese results when they are returned from a query with taxonomy filters applied and where the browser language is not set to Chinese. This has been replicated in OOTB SP | To use a query without Taxonomy filter parameters or to update browser language to Chinese | Microsoft | ALL |
| ADO61195 | Viva Connections shows the wrong colour theme for dark background sections when coming back from other Teams applications | In Teams Desktop or web, click on ConneX or Add It, then click back to Viva Connections (while having some sections with a coloured background in the home page) | NONE | Microsoft | ALL |
| ADO61222 | Unable to upload a file from notebook using Quick Add It | One Note Files cannot be uploaded with Quick Add-It The OneNote files are a "special case" which do not behave like regular files. These file types are currently excluded from the Quick Add-it feature, though they will still be visible from the OneDrive file picker |
NONE | Microsoft | ALL |
| ADO61254 | InFocus "Web part title" label is not fully translated | In a scenario where the Web browser has the language changed, for example to Chinese, the "Web part title" in the Edit panel is not fully translated | NONE | None |
ALL |
| MSFT30827401/ CPZD2524 |
When trying to save to any SharePoint library (Atlas or not) from Office desktop applications, the metadata panel will be blank instead of showing the default metadata set for the library. | The issue occurs when one or more Managed Metadata columns does not have a default value in the library. If there are no Managed Metadata columns or they ALL have default values, the issue will not occur. Therefore it will occur for many libraries in Atlas workspaces due to their configuration. | When this issue occurs, click the link in the yellow banner across the top of your document to open the Info panel (or access it from File > Info). The metadata will be correctly loaded. | None, Investigation Concluded | ALL |
| ADO61556 | In Focus Webpart V3: Props are not being updated when using the "Manage fields" form | When the "Manage Fields" form is used to manage properties for InFocus webparts, the interface is not retaining the changes made on the screen. This is expected to be a rare occurrence. | If this issue occurs on the "Manage Fields form users should click cancel and reload the page | Microsoft | 4.1 |
| ADO62210/ADO62211 | Pinned Terms in the TermStore cause unexpected behaviour in Connex and Add It | In a scenario where there are Pinned Terms in the TermStore, the Term Selector in Connex or in Add It does not work correctly. Also, provisioning a NEW workspace using a pinned term will cause the provisioning to fail with an error | Try not to use pinned terms | Microsoft | ALL |
| ADO62431 | New add-it: Button takes you to the old version of add-it | Not a common scenario but if you are on an Old Add It Page, when using NEW Add It, the Add It button takes you to the Old Add It page (with the property set to true) | NONE | Microsoft |
4.x |
| ADO62824 | ConneX Studio: Expiration of Guest is not being carried over to a new Workspace | The Expiration status of guests is not stored correctly in the .api and is is ignored by Connex Studio templates. | NONE | Microsoft |
3.2+ |
| ADO62921 | HoverPoint modal window with external domain not possible (where not allowed by the external domain) | If an external domain restricts the use of embedding their content in iframes of other domains, you may observe an error message, "This external domain has not been authorised in this workspace... " | In ths scenario users are advised to use a direct link url rather than an embed option | None | 4.2 |
| ADO62965 | Navigation using the left hand menu items in Atlas from within Teams sometimes opens a browser outside of Teams | Sometimes, when browsing Atlas using the Left Hand menu from teams, if a link is clicked, a new tab is opened in a web browser | NONE | Microsoft |
4.x |
| ADO63009 | Add it: Displaying an error 'file not found' or "does not exist" | In Add-It, when adding a file from "Recent", and error is displayed confirming 'file not found' or "does not exist" This issue is caused by he Microsoft Component File Picker |
To select the file from source rather than the "Recent" category | Microsoft | ALL |
| ADO63012 | Votes not reflecting on home page of ideation workspace | The Ideation Workspace is not updating to reflect the votes cast from the Ideas pages. This is an indexing issue. | One workaround is to republish the Idea pages. The votes cast on the Idea pages are correct | Microsoft | 4.1+ |
| ADO63446 | The Value for Hidden columns is not carried over to the new workspace when provisioning from a template. | In a scenario where the status of (e.g.) "Entity" is set to [Hidden], and where a new worksapce is created from a template with this setting, then the status is not carried over to the new workspace. See AZDevops for proper description - skip for now. |
NONE | Microsoft | 4.3, 5.0 |
| ADO63465 | Search issue with Chinese language Browser using Taxonomy filters | In a scenario where users are searching on taxonomy/keywords in a multi-language workspace, searching in Chinese yields no results, searching in English returns only English results. | This can be addressed by changing the tokenization setting to Neutral. This is an advanced setting. Do Contact us if you believe you are experiencing this issue | Microsoft | 4.0+ |
| ADO63555 | Header icons change their orientation and size depending on the page type | In the header, the orientation of the magnifying glass and the size of the icon and fonts change, depending on the type of page. For example, a system page (Site contents or library) or a content page (News, Knowledge...). | NONE | Atlas & Microsoft |
5.0, 4.2 and 4.3 |
| ADO63556 | Landing Pages created with Add it are being created with comments enabled. | When new landing pages are created using Add-IT, the new page has comments enabled by default. There is a general expectation NOT to enable comments by default | We have found this is happening for OOTB SharePoint sites. For now comments can be disabled manually on new pages. | Microsoft | 4.1+ |
| ADO63652 | External Insight added without Image if Image URL is over 255 characters | When creating an External Insight, where the URL to the image for the External Insight is longer than 255 characters, then the image is not included in the External Insight | The workaround is to create the External Insight but to NOT load the image. Instead, in this scenario, users can upload their own image manually | Atlas | 5.x |
| ADO63798 | In Focus Everywhere Results: Error 500 after editing when Audience targeting setting is enabled in high volume queries | This Error 500 message appears in a scenario where Audience targeting is enabled on the InFocus Everywhere results webpart but is disabled on the pages library . This issue is apparent in high volume queries (longer than 20 secs) due to MSFT limitation |
Disable Audience Targeting on the webpart |
Microsoft | 4.2 |
| ADO64488 | InFocus (Legacy): Clicking on open in the context menu downloads the document rather than opening it | On the InFocus (Legacy) results webpart, when the results source is documents and the user clicks on the "Open in Context Menu" in accordion mode, then the document is downloaded rather than opened. | Please move to the new InFocus Everywhere webpart | Atlas | 4.1 |
| ADO64489 | InFocus (Legacy): Clicking open in the context menu opens the list item and not the Event itself | On the InFocus (Legacy) results webpart, when the results source is events and the user clicks on the "Open in Context Menu" in accordion mode, then the Event List item is opened and not the Event itself | Please move to the new InFocus Everywhere webpart | Atlas | 4.1 |
| ADO64623 | Add it: Edit/Read Permissions People Picker should not retrieve User Info List, and needs updating to use Microsoft Graph or similar API to retrieve current users in the workspace and AAD Security groups | When using Add It embedded on the page (or Quick Add It via a disabled search results in Focus everywhere), then it is possible for a Visitor to see certain groups that they are not a member or visitor of. | NONE | Microsoft | ALL |
| ADO64565 | Auto-generated Page thumbnails not displaying when creating a Workspace. | A scenario specific issue when creating a workspace from Connex using a custom template, the Auto-generated Page thumbnails are not displaying. | To amend the Page thumbnails manually after Workspace provisioning Auto gen pages not displayed until edit publish. Upload own image in to Template |
Microsoft | ALL |
| ADO64685 | ConneX: The URL is not updated immediately after editing and gives a file not found error | Formerly, updates to a workspace URL were pretty instant. These days, due to the MSFT API, its tending to take around 20 secs to update the URL. If Users happen to check the URL "early", they might experience a File not Found error | Users are requested to wait about 30 seconds for the URL to be updated | Microsoft | ALL |
|
ADO64915 |
ConneX templates with custom lists, custom content types & non mandatory fields in the source workspace - Edit with ConneX adds field as required on Lists | If a source workspace has a customised list or additional content types that are non-mandatory, then these will appear as mandatory in Add-IT | none | Microsoft | 4.3 , 5.0 |
| ADO65003 | Search function filters: Not always returning the number of results indicated in the filter | Users may notice that the number of results on filters does not match the number of returned results. This is because the value is an estimate presented by the Microsoft API | https://github.com/microsoft-search/pnp-modern-search/issues/2527 |
MICROSOFT | 4.3 |
| ADO65022 | In the Quick Poll webpart, in a scenario where there are multiple questions, each with >6 responses, then sometimes the page fails to save correctly | If a user sets up a quick poll, with multiple questions, the 1st with 6 responses then second with 7 responses, we find that the [save] button is actionable, but in fact is failing to save the information leading to lost data. | If you have a scenario where you need multiple questions each with >6 responses, then you might need to save the quick poll webpart after adding each question | Microsoft | 5 |
| ADO65273 | Link to User Profile in People Card to Delve does not load in Microsoft Teams on Mobile | Affecting only iOS mobile users, the link from the People card to Delve is not working on the Teams Mobile App. | none, other than to try Accessing teams through a web browser on a mobile | Microsoft | 4.3, 5.0 |
| ADO65324 | Mandatory Reads Tasks provisioned with a ConneX Studio Template could not appear in the new provisoned sites. | If you have a Mandatory read task on a connex template then the Mandatory read will not be displayed on any Workspaces created from that template. | When generating the template, use Copy link to generate the URL, so new templates will point to the original document and it will not fail. To point to the same site URL, you will have to update the Mandatory Read URL. |
?? | 5.1 |
| ADO65350 | Atlasification fails for a previously Classic Site that was modernised | If one tries to Atlasify a Modern SharePoint site, that was once a Classic SharePoint site, then the Atlasification will Fail. | Site owner to rename the SharePoint Classic Default Content Type, "Report" to spmething else | Atlas | 5 |
| ADO65442 | label for edit/update button not showing correct page type after conversion from News page to Knowledge page | In an ooccassion where you change News Page to Knowledge Page from the site page library, the button under editing mode still shows ‘Update News” instead of “Republish”. | NONE | MICROSOFT - check description. | 4.3 |
| ADO65551 | People Directory for Microsoft Search is not available (Microsoft Graph Endpoint) | There is no result sources for "People Directory (Atlas)" or "Page Authors (Atlas)" in the'Atlas Result Sources' (Atlas Configuration). | Use SP search instead | Microsoft | 5.1+ |
| ADO65690 | AI Assistant unexpected history switching between users | During testing we noticed that when we change the current user ( by clicking on the top right avatar and then clicking "Sign in with a different account"), AadHttpClient does not refresh the token used to call the API. The API is still being called with the token issued to the first user which means that our API still thinks that it's the first user that is connecting instead of the new user that just logged in. |
NONE: This is an unlikely scenario, to switch users in the same browser setting |
Microsoft | 5.1+ |
| ADO65967/ADO66099 | Performance: Slow page loading times | Users are reporting that in some cases it can take 5-10 seconds for pages to load | none | 5.3 | 5.0+ |
| ADO65972 | Deleted term against page details displays an error on In Focus |
Do be careful when deleting Terms, especially if they are in use |
Microsoft | 5.0+ | |
| ADO66001 | Atlas Reloads the page - Third party tools configuration | Users will see the web browser refreshing multiple times before settling | Allow third-party cookies- Below are guidelines for accessing this in Chrome: Settings -> Privacy and Security -> Third-party cookies -> Allow third-party cookies |
SharePoint Roadmap Update – Fall 2023 - Microsoft Community Hub https://admin.microsoft.com/adminportal/home#/servicehealth/:/alerts/MO704022 |
5.0+ |
| ADO66154 | Accessibility: Missing Focus state when using the keyboard in the Context Menu on In Focus | A microsoft bug (where SharePoint components are using an old version of FUI9) is affecting the accessibility experience in Atlas components, where cursor focus is lost on context menu's | NONE | KeyborgState not updated when render two react projects · Issue #45 · microsoft/keyborg · GitHub | 5.0+ |
| ADO66511 | Visual Cards: Accessibility Focus is not displaying clearly in the title of the card | A microsoft bug (where SharePoint components are using an old version of FUI9) is affecting the accessibility experience in Atlas components, where Focus on card titles is not clear to the user, with only a very thin outline | NONE | KeyborgState not updated when render two react projects · Issue #45 · microsoft/keyborg · GitHub | 5.0+ |
| ADO66662 | AI Assistant: Referencing Deleted documents in the AI Assistant response after an Incremental Sync | If a file is deleted, data stored in history cache, may return the deleted file in results | Delete the history for the user | 5.3 | 5.1+ |
| ADO64565 | Auto-generated Page thumbnails not displaying when creating a Workspace using a custom template from ConneX studio | The issue only occurs for auto-generated thumbnails, because the Thumbnail URL is also auto-generated by SharePoint when editing/publishing the page, and it is not being saved | To get round this users should edit the Custom Template Source Workspace and [Upload] an image using the Image Picker. Once done all sites created going forward should display the thumbnail on the card as expected | MSFT | 4.2,4.3 5.x |
| ADO63444 | Creating a Workspace from a Template and the settings on columns within a list are not persisted when provisioning in the new workspace | Changing Coumns at list level is not supported for Connex Templates. Attempting to do this results in an error when provisioning Workspaces | You can change columns in a NEW content type | MSFT | 4.x |
| ADO65426 | MS Search: The spell check and modification behaviour differs when an IFE webpart is connected to a filters webpart | The Microsft API is limited and is not returning spelling modifications when connected to Atlas Filters. For example, "Carrds", the response doesnot return the modification but suggestions still work. | NONE | MSFT | 5.1+ |
| ADO65489 | Deprecated Templates workspaces in Connex: Not displaying the detailed information in "General" in some occasions. | Exclusively happening for old (deprecated (i.e. not updated)) workspace templates where in Connex, the [General] section (containing default MetaData tags) appears <blank> | NONE - Please contact ClearPeople who might be apply to apply a manual fix to affected Workspaces | none | 4.x, 5.x |
| ADO65574 | Deprecated Templates - Connex Edit form: We should get the taxonomy from the Template and leave the termsets empty if required. | Workspaces (created from deprecated Atlas Templates) when edited through Connex, are not displaying Taxonomy. Users can detect if a workspace is using a deprecated template from the UI by accessing ConneX Studio from the workspace and checking the tooltip on the greyed-out button for New workspace template, the tooltip will show this is greyed out because the template (of the current workspace) is deprecated, and not supported for creating templates. | Users are advised to recreate workspaces with a supported template | none | 4.x, 5.x |
| ADO66144 | Clashes with Content Type IDs for L&D Centre content types | In versions where the L&D workspace is still in place, users may experience a conflict between L&D Content types and Custom Content Types having the same ID | NEW tooling is created in 5.3for creating extended content types in a supported way. (Furthermore the L&D worksapce and data is being removed from 6.0/6.1) | Update to 5.3 | 5.2 and lower |
| ADO66703 | Titles and images not displaying on landing pages created using ConneX Studio | Titles and images not displaying on landing pages created using ConneX Studio, if for title you do not change the Workspace Title from "Home" to an appropriate Workspace title, and for the thumbnail, if you use an auto-generated thumbnail | Do not use an auto-generated thumbnail on a source workspace and instead upload a Thumbnail image and update the template from that. | none | 5.1+ |
| ADO66812 | Audience Targeting: Everyone Groups fail when attempting to add them as the Audience Target via Add It or OOTB | When using Add-IT (or OOTB SP) to add [Spotlights], the Content targeting to groups is failing with an error message, "Unable to resolve audiences at this time. This can be due to unsupported group or group information not found" | Do not use the "Everyone except external" group when adding [Spotlights] via Add-IT or OOTB SP | MSFT | 5.0+ |
| ADO66815 | Hoverpoint Icons: The Radius around the icons is an inconsistent size | Noticeable in HovePoint, when icons are used from the FuentUI package, some icon images are not centre-placed | none | MSFT | 4.3+ |
| ADO66886 | Scroll flips back to on the page | When scrolling, using the browser right-hand scroll bar, the page sometimes flashes, hides the scroll bar, with the page height becoming smaller. Initially thought to be caused by InFocus results webparts with a Flip Card layout but also happens with no Atlas webparts on the page. Very Inconsistent | none | MSFT | 5.x |
| ADO66907 | Useful Link not respecting Content Targeting | This issue affects only the Modern Useful Links webpart since it is search-based. In this scenario, user might see Useful Links that are NOT targeted at them | To use the Legacy Useful links webpart for the time being | none | 5.1+ |
| ADO67541/ZD5162 | Atlas triple page refresh | Some clients are reporting that the browser page seems to refresh multiple times. Recent Microsoft changes relating to the retrieval of access tokens for SharePoint Framework solutions | Some clients have reported that enabling 3rd party cookies in the browser session resolves the issue. In scenarios where the issue persists, Clients can visit the API access page (with a user that has both SPAdmin and AAD Global Admin roles) - Contact ClearPeople for more details on actions required there. | none | All |
| ADO67593 | People Cards displaying blank cards - no item styles selected in the webpart, caused by the previous item style "custom" being removed from the item styles available | A rare scenario where In Focus results webparts were formerly using the "Custom" layout option, since removed, and replaced by the "People" layout option | To replace the webpart selecting "People" layout option from the outset. | none | 5.2+ |
| ADO67633 | ConneX Studio: “Sales Bid Workspace” template update fails | MSFT bug when updating Workspace templates. Results in error message | Please contact ClearPeople for instruction on how to resolve this manually | none | 5.1+ |
| ADO67649 | In Teams editing an IFE results webpart configured to either MS or SH Datasource break immediately and settings are not loaded properly | Observable when using SharePoint from Teams, editing the page there, In Focus results are not displayed. | Refreshing the iFrame seems to correct the issue. Suggest to not use Teams to edit SharePoint pages |
none | 5.2, 5.3 |
| ADO67737 | Microsoft Search Results count displayed in the webpart is wrong, the count changes as you page through the results and the wrong number of pages are being displayed | Apparent only when using Microsoft search option, the result count remains the same as you page through the results, but tab to the last page and no results are available | Use SharePoint Search | none | ALL |
| ADO68324 | Spotlights: Add a spotlight via Add it and include a summary, when adding to the list it's adding <p> before and after the summary | When adding a [Spotlight] via AddIt and include a summary, a <p> is added before and after the summary | Continue to add your [Spotlight] via AddIT, but add the summary to the list item instead of via the AddIt submission | none | All |
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