How to capture a screenshot or video for a support issue

Screenshots

To capture a screenshot we recommend using the built-in Windows Snip & Sketch tool. To start your capture, press Windows+Shift+S. You will see the screen darken slightly and a toolbar appear at the top. Click and drag to snip the area of the screen you are interested in.

Once you have taken your snip it will be copied to the clipboard so you can paste it into a document, image editor or directly into a ticket in Zendesk.

To learn more about using the Snip & Sketch tool please see Microsoft's documentation here: https://support.microsoft.com/en-us/windows/how-to-take-and-annotate-screenshots-on-windows-10-ca08e124-cc30-2579-3e55-6db63e36fbb9 

Videos

To capture a video we recommend using the built-in Windows Screen Recording tool. To start your capture, first make sure the application you want to record is the active window, then press Windows+G. This should open the "Game Bar", named because it is generally expected to be used for recording games, but it can be used to record any application.

Click the Record button in the top left in the Capture panel to start recording the active window, then press Windows+G again to close the Game Bar.

When you are done, click the Stop button in the overlay menu to the top right of the screen:

To find your recording, click the popup on the right of your screen after you finish recording. If you miss the popup, you can find your recordings on your machine by going to Libraries > Videos > Captures in Windows Explorer.