I created a new workspace via ConneX, but it is not appearing in Add It

After creating a workspace using Atlas ConneX you should be able to use Add It to start adding content to that workspace.

Please note that if you do not create the workspace via ConneX it will not appear in Add It.

Troubleshoot

If you go to Add It and you do not see your new workspace, there are a few things to consider first:

• Did you enable content to be created via Add It when creating the workspace? If not you should delete and recreate the workspace and ensure these options are enabled.
• Has the workspace completed provisioning? If you created the workspace and added yourself as an Owner you should get an email when it has provisioned, or you can simply check the ConneX dashboard to see the status.
• If you can see the workspace in Add It but other users cannot, please ensure they have at least Member permissions on the workspace.

Clear your cache

If you have checked the above points then the most likely solution will be to fully clear your browser cache. Please follow the steps in the following article to do this: How to completely clear Atlas caches

Raise a support ticket

If you have checked all the troubleshooting steps and cleared your cache but still do not see your workspace in Add It, please raise a support ticket via Zendesk.