Add an FAQ using Add It

In this article you will learn how to add new FAQs to Atlas using Add It.

Please note that FAQs will react to the page they are displayed on, so you should not change the text or background colour for the Answer. If you change it the text may be difficult or impossible to read when using certain theme or background colours.

FAQs are created via the Add It wizard. Click the Add It button in the top right to start:

Once the wizard loads, make sure you confirm the workspace you want to add your FAQ to.

Add an FAQ

• To add an FAQ from Add It choose FAQ:

• Next, fill in the details:

• Make sure you set the Question and Answer fields and set the Show toggle to "Yes" if you want your FAQ to appear.
• Next, fill in the global tags - if you want to push your FAQ to specific pages or workspaces you should remove the generic tag and match the tags to those pages or workspaces, e.g. tag your Finance Department if you want the FAQ to appear on pages with the "Finance" Department tag.
• If you don't need to push to specific pages or workspaces you can just leave the default values.

If you need to add images to your FAQ, please see how to handle that here: Adding images to FAQs

• After checking the required fields you can also set the Optional metadata:

• • Order which will determine the order FAQ items are shown on a page relative to the other FAQs.
  • In Atlas 4.1 onward, you can also optionally add Reference and Reference Date values for FAQs to assist with management and review.
    
• Finally you can open the Security section and set the following:

• Once you are happy with your selections click Submit at the bottom of the page. You will be returned to the start of the Add It process so you can add more content if you wish.
  
  
  

Manage existing FAQs

To learn more about the FAQs component itself and how to manage previously created FAQs please see here: FAQs web part