It’s extremely important to us that we deliver Atlas in the most effective way. To be able to do this we want to ensure we talk to the correct people at the right time.
We'd like to help you identify the people who should be engaged in the success of your Atlas deployment, how we'll engage them and when, as we move through the Atlas implementation process.
The below covers a list of the roles we believe are vital to making your Atlas deployment a success, both at the time of deployment and over the subsequent months when driving adoption. Please note one person can own one or more roles, but should not overburden themselves with too many roles unless they have both the appropriate skillsets and the time available to commit. It is important that we utilise the specialisms of different roles to ensure a sound technical approach, implementation, design, adoption and ownership throughout the entire Atlas process.
Key Stakeholders (your project team)
Key Stakeholders offer valuable skills and insight into their specialisms and should have a deeper insight into how Atlas can be a success within your organisation. We have found through our experiences that if any one of these Key Stakeholder roles are missed or under-estimated value wise, this can leave important gaps in both technical and softer knowledge and processes. These roles are also vital to ensuring a successful Atlas platform is well managed and maintained long into the future after the implementation process with ClearPeople has finished.
We find the strongest and smoothest implementations often have a well balanced team who specialise in their respective responsibilities.
This person should have the vision for how Atlas will transform your business. Someone who secured the budget and who can sway opinion and direction across the targeted organisation. Responsibility for Atlas’s success ultimately lies with this individual.
Successful Atlas deployments require someone with the responsibility to make daily decisions about the way Atlas is configured; galvanise actions across the various teams and stakeholders, and who is expected to own the on-going success of Atlas long after the implementation phases have ended. The Platform Owner needs to be senior enough, have strong enough relationships and be available to ensure that progress is consistent, business objectives are understood across all stakeholders and investment in success continues into business as usual (BAU). The Platform Owner should have a clear and direct way to agree financial investments to improve outcomes.
The person tasked with coordinating internal and external resources and for communicating progress and challenges to ClearPeople, as well as identifying and raising risks and issues within the process. They will be key in driving the project forward and ensuring other tasks and responsibilities are fulfilled and kept in-line with the overall delivery.
Your business change expert who understands your business objectives and can help share awareness and manage how your employees build skills in Atlas, breed confidence and utilise the new tools to deliver the envisaged improvements. They will help evangelise Service Adoption and the Adoption & Change Management (ACM) workstream throughout the business.
Atlas is a software product that sits in and works seamlessly with Microsoft Office 365. As such its deployment requires a detailed knowledge of your Microsoft 365 and Azure environment, security policies and governance framework, as well as licensing. Early involvement from your IT team minimises delays and helps guarantee a smooth user experience.
Atlas utilises core capabilities of Microsoft 365, including Teams and SharePoint and it's important that you have team members with administrator-level skills in these products if you're to get the most from Atlas. Atlas implementation and deployment must fall in line with internal IT governance rules and guidelines – this role is the bridge or link between the two. Any technical issues and escalations will likely be raised to and helped to be resolved by the Technical Owner.
Subject Matter Experts
Subject Matter Experts can be one person or teams of people, brought into the project for different reasons at different times. It is beneficial to surround the project with team players who can bring certain angles and specialisms into play, utilising their knowledge and experience of their role, sector and organisation.
The team that helps your employees to understand and utilise new technology. Usually responsible for the creation of internal training materials and leading any internal training sessions. This role will also play a key part in coordinating the Atlas Training Program with ClearPeople.
It's important that Atlas reflects your brand image, guidelines and values and this person ensures compliance.
User experience is central to the success of any new IT solution. A UX expert can help ensure that your teams create content that is compelling, easy and enjoyable to consume.
Atlas is about making it simple to contribute and consume knowledge that can transform productivity and deliver great outcomes to your customers. The Knowledge Manager understands how knowledge is categorised, the types of knowledge that are key to your business and can help define the governance required to ensure it remains relevant.
You need to spread the word about Atlas and create regular content to drive engagement, so ensure your Internal Comms team are fully engaged, understand your business objectives and are primed to support your internal marketing and then to provide great content that draws employees to use Atlas. This role(s) will work closely with the Change Manager in the Service Adoption piece.
Your Change Manager or Platform Owner will need to identify champions across your organisation who are excited by the prospect of Atlas, have the ability to understand how to use it and how to relate it to the needs of their colleagues.
Champions should be:
- Motivated to help others
- Proactive learners
- Good communicators & active listeners
- Patient, trustworthy & happy to learn and keep their knowledge up-to-date
- Keen to promote the benefits of having digital skills
Find and educate strong champions and you'll take big strides towards success.