This article guides you in how to request support from ClearPeople, the founders of Atlas.
Main topics in this article
Keep your company policies in mind
All our clients have their own policies on how to triage support requests inside their organisation and therefore it's very important you also follow your internal guidance.
Technically it's possible for every user to create a support ticket but that is not the goal!
To ensure your internal owners and internal support team have visibility of all requests, it is essential to raise your end-user request to your internal support team. When your support team can't resolve the issue or answer your query, they will submit a support ticket to ClearPeople.
Please ensure you follow this approach as otherwise your call might not be properly addressed.
How to contact the support team
Following the guidance mentioned above your internal support team can connect to ClearPeople support in 2 ways:
The approved contact can send an email to firstname.lastname@example.org and this will generate a ticket that is automatically added to your organisation's ticket queue