How to request support to ClearPeople

This article guides you in how to request support from ClearPeople, the founders of Atlas.

Main topics in this article

• Keep your company policies in mind
• How to contact the support team 

Keep your company policies in mind

All our clients have their own policies on how to triage support requests inside their organisation and therefore it's very important you also follow your internal guidance.

Technically it's possible for every user to create a support ticket but that is not the goal! 

To ensure your internal owners and internal support team have visibility of all requests, it is essential to raise your end-user request to your internal support team. When your support team can't resolve the issue or answer your query, they will submit a support ticket to ClearPeople.

Please ensure you follow this approach as otherwise your call might not be properly addressed.

How to contact the support team 

Following the guidance mentioned above your internal support team can connect to ClearPeople support in 2 ways:

• Using email 

The approved contact can send an email to [e-mail] and this will generate a ticket that is automatically added to your organisation's ticket queue