How to request support to ClearPeople

This article guides you in how to request support from ClearPeople, the founders of Atlas.

Main topics in this article

• Keep your company policies in mind
• How to contact the support team 

Keep your company policies in mind

All our clients have their own policies on how to triage support requests inside their organisation and therefore it's very important you also follow your internal guidance.

To ensure your internal owners and internal support team have visibility of all requests, it is essential to raise your end-user request to your internal support team. When your support team can't resolve the issue or answer your query, they will submit a support ticket to ClearPeople. To enable them to do so we have created a Zendesk account for them and only people with an account will be able to submit a request.

Please ensure you follow this approach as otherwise your call might not be properly addressed. 

How to contact the support team 

Following the guidance mentioned above your internal support team can connect to ClearPeople support in 2 ways:

• Using email 

The approved contacts can send an email to [e-mail] and this will generate a ticket that is automatically added to your organisation's ticket queue.

• Log into Zendesk

The URL for for the ZendDesk portal is: https://clearpeople.zendesk.com/hc/en-gb

At the top of your screen you will see the "Submit a request" link.

Using that link you will be forced to sign in to Zendesk if you are not signed in yet. When logged in you will be pointed to the form that allows you to add a ticket and you can also see the other tickets created by you and/or your colleagues within your organisation.

From 01 August 2024 we will enforce Single Sign On (SSO) providing a very user friendly experience and ensuring we only allow client contacts that effectively have been enabled on our systems.