Once your user account on our ClearPeople Zendesk omnichannel solution has been created, please follow the below instructions to finalise your setup (set a password), how to raise tickets, and access the Knowledge Base.
Access the knowledge center, consult the knowledge base and review tickets
To access the knowledge Center navigate to https://clearpeople.zendesk.com and sign in to your account.
If your account is not set up yet by providing a password, do it now via the "get a password" link. You'll receive an email that enables you to choose a password.
Otherwise, just insert your credentials and log in.
Once logged in, you’ll be accessing directly into the ATLAS knowledge base.
The content in the knowledge base at the moment is ATLAS related but also includes some helpful Microsoft 365 how-to articles.
The knowledge center will constantly grow as we add as much information as possible to help you in finding answers to all your questions via an easy search.
You can check your tickets and those raised by somebody else in your organization via "Requests".
Request view:
Click on a ticket to view the ticket details. By default it will display tickets you have raised, select the "Organisation requests" tab to view all tickets raised by users from your organisation.
You can see the full ticket history, add a new comment and/or mark the ticket as “Solved”.
How to raise a ticket?
To raise a ticket there will be additional options enabled in the future (web widget, chat, inside Zendesk itself, …) but for now, the only way to raise a ticket is by sending an email to: support@clearpeople.zendesk.com
Once the ticket is raised you can follow up via the created email chain or via the “My activities” view in your account as per your convenience.
Customer Satisfaction
Together with the new solution we also introduced a customer satisfaction survey which is a very straightforward “good – bad” query, sent to you after a ticket is solved. We’d highly appreciate it if you’d take the time just to hit the appropriate link and provide us with your feedback, as customer experience was one of the main reasons we’ve decided to implement a new tool.
Also, the articles inside the knowledge center can be rated and you can provide your comments.
Questions? Remarks?
If you have any questions or remarks please connect to your Customer Succes Agent or Implementation Consultant or just click the email address above to raise a ticket and one of our agents will contact you.
Comments
0 comments
Please sign in to leave a comment.