General

Processes

• Atlas Implementation and Training

Getting support

• Atlas Release Cycle
• Atlas Release State and Support Impact
• What Microsoft Support Plan you need?
• How to request support to ClearPeople
• Atlas Change Management Process
• How to capture a screenshot or video for a support issue

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FAQ

• Glossary and Acronyms
• What Microsoft knowledge do you need to be successful with Atlas
• How to add additional MFA authentication methods as a guest user (on external organisation)

Service Health

• ATLAS SERVICE HEALTH STATUS
• Major issues reported on MS365 Suite
• Minor Issue identified impacting Preview Images on InFocus cards
• Published dates in SharePoint sites are displaying the incorrect date or [NAN]
• Zero Day vulnerability CVE-2021-44228
• [SOLVED] CRITICAL INCIDENT - ConneX failing to provision Teams workspaces due Microsoft issues with Teams

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Accessibility

• Accessibility Features in Atlas
• Atlas and Web Accessibility
• How to produce accessible digital content inside Atlas

Third Parties

• Pendo for your Atlas implementation success
• tyGraph
• Atlas UserVoice

Success Stories

• Korn Ferry used an alternative launchpad and the Alert capability to stay effective during a critical service disruption