How to help users find accurate, up to date information with Atlas

1. Utilize Atlas' Advanced Search and Filters

• Search Functionality: Atlas features a powerful search engine that allows users to search across all types of content, including documents, wikis, posts, and forums. This can be configured to prioritize relevant and accurate results.
  • Tip: Make sure that the search uses full-text indexing and supports Boolean operators (AND, OR, NOT) to help users refine their searches and find exactly what they need.
  • Guidance: Use faceted filters such as content type (e.g., document, forum post), date range, and subject to narrow down search results. Users can filter by tags, topics, or content owners to help surface the most relevant and up-to-date knowledge.
  • Outcome: This functionality will ensure that the search results are tailored to the user’s needs, showing the most accurate and timely content first.

2. Leverage Personalization Features for Relevant Content

• Personalized Dashboards: Atlas allows customization of user dashboards, which can feature recommended or recently accessed content based on the user’s preferences or role within the organization.
  • Tip: Set up personalized content feeds that are specific to users' roles, departments, or frequently searched topics. For example, a project manager may see documents related to project management tools or methodologies.
  • Guidance: Use content recommendation algorithms built into Atlas that suggest relevant articles, experts, or discussion threads based on past searches or interaction history.
  • Outcome: Users will always be presented with the most relevant content based on their role and past behavior, ensuring faster access to accurate and up-to-date information.

3. Enable Version Control and Change History

• Version Control: Atlas allows version control for documents and knowledge articles, which helps ensure that users are always accessing the latest version of content.
  • Tip: Ensure that version history is enabled for all critical knowledge articles, allowing users to view changes over time and track updates.
  • Guidance: Use the content versioning feature to create clear change logs that show what was updated and when, as well as who made the changes.
  • Outcome: This provides transparency and assurance to users that they are working with the most recent version of content, and if not, they can easily track when and how content was updated.

4. Set Up Content Review and Approval Workflows

• Approval Processes: Atlas allows organizations to configure workflows for content review and approval before it’s made public. This ensures that content is validated by the right people before it becomes accessible to all users.
  • Tip: Set up automated approval workflows that require content to be reviewed by subject matter experts (SMEs) or managers before it’s published or updated.
  • Guidance: Regularly schedule content reviews based on pre-defined intervals (quarterly, bi-annually, etc.) and send automatic reminders to content owners or SMEs for updating.
  • Outcome: Content is validated for accuracy and relevance before being published, ensuring only up-to-date and trusted information is available.

5. Leverage Tags, Metadata, and Content Classification

• Taxonomy and Tags: Atlas enables the creation of a structured taxonomy to categorize content and apply relevant tags and metadata for better discoverability.
  • Tip: Use consistent and meaningful tags for all content, and ensure that all documents, resources, and knowledge are tagged with relevant topics or keywords that make them easy to find.
  • Guidance: Set up automated tagging suggestions using Atlas’ built-in tools to suggest tags based on content type and context. Additionally, metadata can help users refine search results.
  • Outcome: Accurate and timely information will be easier for users to find through structured classification and intelligent tagging.

6. Track Content Usage and Popularity

• Usage Analytics: Atlas provides analytics that tracks user interactions with content, showing which knowledge is accessed most frequently and how often.
  • Tip: Set up usage analytics to monitor which pieces of content are being accessed and how frequently, allowing you to track the most relevant and valuable knowledge.
  • Guidance: Use analytics to identify outdated or underused content, and flag it for review or retirement. Prioritize updates for content that is accessed often to ensure it stays relevant.
  • Outcome: Users are more likely to find the most frequently used and up-to-date information, while obsolete content can be identified and removed or updated.

7. Enable Real-Time Notifications for Content Updates

• Notification System: Atlas provides a flexible notification system that can alert users when key content has been updated or changed.
  • Tip: Encourage users to subscribe to notifications for specific topics, documents, or knowledge areas they rely on frequently.
  • Guidance: Set up automatic alerts for users whenever a relevant document or content area has been updated. Additionally, configure email notifications or in-app alerts to notify users of important changes or new content.
  • Outcome: Users will always be aware of the latest updates to the content they need, reducing the risk of working with outdated information.

8. Facilitate Knowledge Sharing through Communities and Social Features

• Collaboration Tools: Atlas has built-in collaboration tools, such as communities, discussion threads, and comments, that enable users to engage with content and share insights.
  • Tip: Create topic-specific communities where users can share their knowledge, ask questions, and contribute to content updates, ensuring the information stays fresh and relevant.
  • Guidance: Encourage peer validation by allowing users to leave comments or ratings on content, helping to ensure the knowledge is accurate and trusted.
  • Outcome: Active user engagement helps keep content relevant and current, while fostering a culture of continuous knowledge sharing and improvement.

9. Utilize Expert Profiles and Endorsements

• Expert Validation: In Atlas, users can access expert profiles for content validation, ensuring the knowledge they are accessing is credible and accurate.
  • Tip: Make sure that expert profiles are visible alongside critical documents or knowledge pieces to indicate who has validated or endorsed the content.
  • Guidance: Create an expert endorsement system where subject matter experts can be assigned to specific pieces of content, lending authority to the knowledge shared.
  • Outcome: By showing the endorsement of experts, users will trust that the content is not only accurate but has been vetted by the right individuals.

10. Create a Governance Framework for Content Updates

• Content Governance: Atlas allows organizations to create a structured content governance framework that sets the rules for how content is created, reviewed, and maintained.
  • Tip: Define clear content lifecycle processes within Atlas, specifying how content should be reviewed, updated, and retired based on relevance and accuracy.
  • Guidance: Implement a content approval system to ensure that only reviewed and validated content is published. Establish guidelines for content owners and contributors to maintain quality and accuracy.
  • Outcome: A structured governance process will ensure that content remains relevant, accurate, and up-to-date over time.

TIP: Discover Atlas AI Assistant