David Mason
Customer Success Agent (CSA)- Total activity 16
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Activity overview
Latest activity by David Mason-
David Mason created a post,
Page "flashing" and reloading on Mobile advice
Our IT have identified a potential cause of some users experiencing several page refreshes while using a mobile device. It appears that these reloads are caused by a browser setting which blocks al...
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David Mason created an article,
Options for Exporting your Atlas Taxonomy by PowerShell Script
Clearpeople can provide PowerShell scripts which can be used to export your Taxonomy from the Term Store. The process described in this article should be followed if you wish to export your Taxonom...
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David Mason created an article,
Providing console log for investigation
Sometimes to assist our IT in diagnosing an issue you are facing, we will request browser logs capturing the activity. This will help us identify why the issue is occurring and how we can fix it fo...
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David Mason created an article,
Atlas ConneX Issue - Editing a URL via Connex will put the workspace in a "Failed Editing" state
Below is a work-around which can be supplied to fix any workspace in this 'Failed Editing' state. Correcting Atlas SQL DB data impacted by the Workspace URL issue detected in Atlas 4.0 1. Acces...
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David Mason created an article,
Setting up Viva Connections for mobile devices
What is the purpose of this guide? This guide will briefly explain how you can set-up the Viva Connections mobile experience for your organization. This set-up guide will make it so that users wil...
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David Mason created an article,
Raising a Microsoft Support Ticket with Evidence
This guide should be used as a reference when creating a Microsoft support ticket. It will describe how to raise the ticket, as well as what attachments you should supply to Microsoft to speed up t...
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David Mason created an article,
Setting up Viva Connections for Microsoft Teams Mobile App
Microsoft have been pushing their 'Viva' suite over the last few years. This suite comes with many apps and capabilities, but one core functionality we encourage clients to consider is now called '...