Jason White
Customer Success Agent (CSA)- Total activity 68
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Activity overview
Latest activity by Jason White-
Jason White created an article,
Microsoft Change Affecting Connex Studio Templates - February 2025
Problem: Earlier this month we found a bug affecting Microsoft APIs that prevents Template creation or amendments in ConneX Studio, to fail Attempts of these actions would result in a template stat...
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Jason White created an article,
Unexpected rise in Azure Costs
Periodic Updates (most recent first) 18th December 2024 @16:00 GMT 18th December 2024 @16:00 GMT We have become aware of an unusual and unexpected increase in Azure Infrastructure costs from Nov...
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Jason White created an article,
[SOLVED] CRITICAL INCIDENT - Some users may be unable to search in SharePoint Online
Updates (all in GMT): 27th November @ 07:30 *SOLVED* 26th November @ 08:40 25th November @17:30 25th November @14:10 25th November @10:50 25th November @10:30 Details: 27th November @ 07:30...
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Jason White created a post,
SSO for ClearPeople's Support portal is now LIVE!
On August 1st, 2024 we enabled Single Sign On (SSO) for accessing our Support portal (Atlas by ClearPeople (zendesk.com)) This change massively enhances security for our client-facing applications,...
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Jason White created a post,
Do we get your vote?
KM World is running a Reader's Choice award - where readers can submit for the best Knowledge Management product or service. As it's canvassing season, can we count on your vote? Voting is open un...
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Jason White created an article,
Atlas Feedback
1.1 What is Atlas Feedback used for? Atlas Feedback allows you to submit suggestions for improvements to Atlas and search for and support existing ideas. 1.2 How do I open Pendo Feedback? ...
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Jason White created an article,
[SOLVED] CRITICAL INCIDENT - SharePoint Online content search results may be missing or may disappear when pages load
UPDATES 17th June 2024 @090:00 GMT 12th March 2024 @09:00 GMT 17th June 2024 @090:00 GMT This issue is now marked as resolved. If you think you are still affected by this issue: - Please re...
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Jason White created an article,
ConneX provisioning issues due to Microsoft changes on Files and Wiki Microsoft Teams Tabs
We are aware that Microsoft are rolling out changes to the default tabs provisioned in Microsoft Teams. This has the potential to cause issues for Connex Studio users, in a scenario where they cr...
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Jason White created an article,
[SOLVED] CRITICAL INCIDENT - People Directory displaying <BLANK>
UPDATES 7th February 2024 @09:00 GMT - CLOSED 6th February 2024 @08:30 GMT 5th February 2024 @15:30 GMT 5th February 2024 @10:00 GMT 7th February 2024 @09:00 GMT All client tickets raised to...
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Jason White created an article,
Stream (on SharePoint) replaces Stream (Classic)
Introduction Next Steps Migrating Content Re-Educating colleagues Extra Reading Introduction Microsoft Stream (Classic) will begin retiring in February 2024 and will be replaced with Stream (on Sh...